A. Lifestyle

1. What facilities are there and when can I use them?

You and your guests can make full use of all the facilities, including:

  • Oak Hall, which includes a beautiful lounge opening out on to the south facing terrace, originally the drawing room, where you can have coffee, tea with friends, read a magazine or just enjoy the peace of the room and the superb views of the surroundings.
  • The library has many books and periodicals that are there for residents to freely use. Many residents contribute books to the library shelves for others to read.
  • A fully equipped gym to use as you wish or you can choose from a variety of arranged classes.
  • A games room that can be used for a wide range of activities.
  • Hairdressing and beauty services are available to all residents in Oak Hall.
  • The Wispers Park mini bus is available for shopping trips and days out further afield.
  • A wide range of activities and events are planned by the Estate Manager. Residents also set up their own clubs including the Bridge Club.
  • Wispers Park boasts extensive grounds where residents can walk, sit and enjoy the open air, have a game of croquet on the lawn, keep fit on the tennis court or just enjoy the beauty of their surroundings.
2. What will I do with all my belongings?

Many residents move to Wispers Park as they downsize from previous properties. We can help you with that process. Professional removers can arrange for your items to be taken to an auction house or storage, whichever you prefer. If you wish to have your effects delivered to an address other than Wispers Park Retirement Village then this can also be arranged. There may be a cost for this service.

3. Do you provide laundry facilities?

Yes, all apartments in Wallis Court and Howard place can have their own washer/dryers. In Weycombe House there is a fully equipped communal laundry facility.

4. Can we make use of the dining facilities in Oak Hall?

Yes, all residents as well as their family and friends can make full use of the dining room and bar.

5. Can my family and friends also use the restaurant?

Yes, your guests are very welcome to use the restaurant.

6. Can I make use of the a private dining room?

Yes, our private dining facility is available for you to make full use of. If you wish to invite a group of friends or family then you can book the facility at no cost. Our chefs can even create a bespoke menu for your event, charged per head. Subject to availability.

B. Ownership

1. If I need it, can you sell or rent my current property for me?

Yes, we have contacts with all the main estate agents and letting agents. Please [contact us] to discuss your requirements.

2. Will there an assignment fee when we sell the apartment on?

No, unlike many other developers we do not charge any fee when you sell the property.

3. Who is responsible for the redecoration of the property?

All external decoration will be undertaken by the management company on a regular basis as per the terms of your lease. The internal redecoration is your responsibility as the leaseholder.

4. What is included in the Service Charge?

Service charges are calculated annually; please [LINK] contact us to discuss current rates. The charge includes:

  • 24 hour on site emergency help
  • External repairs and maintenance to all properties
  • Buildings Insurance
  • External window cleaning of your own property and communal areas
  • Maintenance on communal plant and boilers
  • Sinking fund for future major repairs within the building and village
  • Pest control
  • Lifts maintenance and service
  • Communal electricity, gas and water
  • Housekeeping and Estate Porter staff
  • Management fee
  • Maintenance and handyman
  • Gardening
  • Waste collection
  • Minibus
  • Communal laundry suite in Weycombe House
5. What is the ground rent and why do I have to pay it?

All properties are sold on a leasehold basis and as a result you will have to pay an annual ground rent, that charge is £400 per annum in the first year. The charge increases in line with inflation over the term of the lease

6. Are their age restrictions?

Whilst there is no age restriction on ownership, the resident staying in the apartment (or one of the residents if a couple) must be aged 60 or more. Our current residents vary in ages, from early 60s and are independent, fit and healthy. All enjoy life to the full in a social, safe and secure environment.

7. These properties are Leasehold – what does that mean?

As a leaseholder, you own the property, but not the land it stands on. Nearly all flats in the UK including retirement flats are sold on a leasehold basis.

Buying a leasehold property means you own it for a fixed period of time. In the case of Wispers Park this is 125 years. A legal agreement (a ‘lease’) will be in place with the landlord (also known as the ‘freeholder’). Of course you have full use of that property and are responsible for its upkeep, insurance etc. as per the lease.

Managing agents are the companies appointed by freeholders (the owners of the land that a leasehold property is on) to look after the communal areas around blocks of flats and to collect ground rents, services charges and buildings insurance premiums.

The service charge is the money paid towards maintaining the property and the managing agent will arrange the buildings insurance if you are in a block and charge you a portion of the total premiums.

8. Who is responsible for the council tax and utilities?

These are the responsibility of the apartment owner. The utilities are centrally recorded and are billed to each property by the Landlord.

C. The Apartments

1. Are the properties for Sale or Rent?

Our properties are for sale. But occasionally certain apartments may be available to rent on an Assured Tenancy. Please [contact us] to find out current options if renting is of interest to you.

2. Are pets allowed?

Yes, pets are allowed to move in with permission of the Estate Manager, as long as they are well trained and kept under control at all times. Pets are not allowed in Oak Hall unless they are a support -or assistance-dog. Where a pet requires outside exercise, we prefer the resident to occupy a ground floor apartment.

3. Does the purchase of the apartment include a garage or a reserved parking space?

We have no garages, but all apartments have one allocated parking space.

4. What television facilities are available?

There is a communal aerial and Sky satellite dish already available to all apartments. However you will need to arrange and pay for a Sky box in order receive to all channels.

5. Will we have access to the Internet?

All apartments have fitted carpets and appropriate floor coverings to the kitchen and bathroom areas, leaving you the opportunity to bring your own furnishings and belongings etc. However, we can provide a full interior furnishings package subject to your requirements through our interior designers Pistachio Interiors. [Contact us] to find out more.

6. Are the properties furnished?

All apartments have fitted carpets and appropriate floor coverings to the kitchen and bathroom areas, leaving you the opportunity to bring your own furnishings and belongings etc. However, we can provide a full interior furnishings package subject to your requirements through our interior designers Pistachio Interiors.

D. Care Services

1. Is there a doctor’s surgery on site?

Not at present but a periodic ‘clinic’ is being considered for the future. We do, however, provide a prescription pick up service.

2. What happens if my health deteriorates and I need help to look after myself or my partner?

Wispers Park Retirement Village is not a care home but facilities are available. We appreciate that at times residents may require some help in everyday activities. Manor Life operates a care centre within the site. Individual full- or part-time nursing or domestic care is available if requested; this would need to be discussed with the onsite matron. Depending on your needs a care plan can be created and costed out, as you continue to enjoy your lifestyle with a little help from us. Of course all apartments do have a 24-hour response service to give you additional peace of mind.

E. The Estate

1. Who will run the estate?

The management and day-to-day running of the estate is the responsibility of the landlord (RMH Wispers Estate LLP). We will be completely transparent and non-profit making regarding the yearly service charge. All residents will receive yearly audited accounts showing how the service charge has been used and the proposed level for the following year.

2. Is there any security on and around the Village?

Yes we have a team of full time Estate Porter staff on site on a 24/7 basis and each apartment has a 24-hour call service that is linked directly to the porter.

3. Is there a handy man available?

The estate has access to a handy man who can be booked via our Estate Manager at an extra cost.

4. Is there a shop at Wispers Park

Not at present but we can arrange for delivery of newspapers, bread and milk. We also have an agreement with Waitrose home delivery. Other tenants regularly receive deliveries from online stores

5. What are opening times of the bistro?

Opening times are from 12.30-2.30pm daily with some evening events.

6. Do you have a mini bus service?

Yes we have our own mini bus service, with scheduled visits to local shops amenities and excursions etc.